Privacy Policy

Last updated 1 July 2026

This privacy policy applies specifically to the Education Services Australia Limited’s service, Digital Technologies Hub (DT Hub).

Education Services Australia Limited (ABN 18 007 342 421), on behalf of its service the DT Hub (ESA, we, us or our), is committed to protecting the privacy of personal information.

This privacy policy explains how ESA collects and uses your personal information for the DT Hub and the rights and options you have in this respect. In doing so, ESA complies with its obligations to protect the privacy of personal information under the Australian Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

By using this website or interacting with ESA, you agree to our privacy policy and any amendments made from time to time.

ESA delivers a number of products and services in relation to education systems and sectors (related entities). This privacy policy applies to the use of your personal information by the DT Hub. Those related entities may also have their own privacy policies which set out additional detail or differences in their privacy practices.

The general privacy policy for ESA is available here.

1. What is personal information?

‘Personal information’ is information or an opinion, whether true or not, and whether recorded in material form or not, about an identified individual, or an individual who is reasonably identifiable.

2. What personal information does ESA collect?

The type of personal information that ESA collects and holds depends on our interaction with you. The personal information that ESA may collect includes:

your given name and family name;
your email address;
your telephone number;
your school name or employer;
the address of your school or employer;
your role or title; and
your state or territory.

3. How does ESA collect your personal information?

We collect personal information about you directly from you or from your authorised representative. The ways in which we collect personal information from you or your authorised representative are when you or your authorised representative:

browse, make an enquiry or otherwise interact with the DT Hub website;
contact ESA by telephone, email, social media, post or in person;
sign up to receive the DT Hub newsletter;
participate in a competition, activity, contest or survey;
sign up to attend a DT Hub webinar or event; or
visit a premises from which we operate.

4. Third-party personal information provided to us

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that personal information to us and that, without us taking any further steps, we may collect, use and disclose that personal information as described in this privacy policy. In particular, you must ensure that the individual concerned is aware of and acknowledges this privacy policy and, where relevant, our collection statement.

5. Remaining anonymous or using a pseudonym

Where it is not impractical or unlawful, you may interact with ESA without identifying yourself or by using a pseudonym. However, there are circumstances in which ESA cannot take action without certain personal information. For example, personal information may be required to provide you with access to specific web offerings or newsletters. In these cases, it will not be possible for ESA to provide you with what you request without the relevant personal information and ESA will notify you accordingly.

6. How does ESA use your personal information?

ESA will only use your personal information for the stated purpose for which it was provided or otherwise in accordance with the law.

We generally use the personal information we collect about you for DT Hub’s functions and activities, in order to operate the DT Hub efficiently and to market DT Hub’s products and services.

We may use your personal information for the following purposes:

to identify and communicate with you;
to facilitate and support the functions and activities of our internal business units and related entities;
to provide services or things you may have requested, including the DT Hub newsletter;
to provide you with information about customer surveys, marketing campaigns, market analysis, contests or other promotional activities or events;
to investigate, review, and mitigate risks associated with, and inform you of a data or other security breach involving your personal information;
compliance with our legal obligations and regulatory obligations to protect the security of and manage access to ESA’s premises, IT and communication systems, online platforms, websites and other systems; and
for any purpose related and/or ancillary to any of the above or any other purpose for which your personal information was provided to us.

If ESA holds personal information that was collected for a particular purpose (primary purpose), ESA will not use or disclose it for another purpose (secondary purpose) unless:

you consent to that secondary use or disclosure;
you would reasonably expect that ESA would use or disclose this information for the secondary purpose;
it is required or authorised by law;
a permitted general situation exists (e.g. to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety); or
it is reasonably necessary for enforcement-related activities conducted by, or on behalf of, an enforcement body.

We will not use your personal information for taking any automated decisions affecting you or creating profiles other than described above.

7. Disclosure of your personal information

We may disclose, or provide access to, your personal information to third parties in connection with the purposes described above, including to:

your nominated representatives;
ESA’s related entities, internal divisions, business units or departments;
other organisations or individuals who assist us in providing products and services to you;
professional service providers and advisors who perform functions on our behalf, such as lawyers;
representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, printing, mailing, marketing, planning and product or service development); and
Government, regulatory authorities and other organisations as required or authorised by law.

We may also disclose your personal information to the website host or software application providers in certain limited circumstances; for example, when the website experiences a technical problem or to ensure that it operates in an effective and secure manner.

8. Overseas disclosures

Some of your personal information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers. This may happen if:

our offices or related entities are overseas;
we outsource certain activities overseas;
transactions, information, services or products have an overseas connection; or
our computer systems including IT servers are located overseas.

ESA will retain control over your personal information and will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal information when engaging such service providers

You consent to the collection, use, storage and processing of your personal information outside of Australia as set out in this privacy policy.

In particular, your personal information may be disclosed to third parties in the United States, European Economic Area and United Kingdom, and such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this privacy policy.

9. Other uses and disclosures

We may collect, use and disclose your personal information for other purposes not listed in this privacy policy. If we do so, we will make it known to you at the time we collect or use your personal information.

10. Accessing, correcting and deleting personal information

ESA endeavours to ensure that the personal information that it holds is accurate, up-to-date, complete and relevant. If you want to know what, if any, personal information ESA hold about you, or wish to correct any personal information ESA may hold about you, you may access this information by contacting ESA using the contact details specified in paragraph 15.

ESA may allow access to, make your requested changes to or delete your personal information unless otherwise required or permitted by law. ESA will notify you of the basis for any denial of access to your personal information.

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with our legal obligations.

11. Security of your personal information

ESA takes reasonable steps to protect the personal information that it holds against misuse, interference, loss, unauthorised access, modification or disclosure by utilising up-to-date electronic and physical security controls that comply with relevant industry standards and guidelines.

If you do not wish to use the internet to transmit personal information, you can mail or telephone ESA using the contact details specified in paragraph 15.

You should also note that if you click on a link that takes you to a non-DT Hub web page, a different privacy and security statement is likely to apply.

12. How we deal with queries and complaints about privacy

If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this privacy policy, please contact our Privacy Officer in any of the ways specified in paragraph 15.

To assist us in responding to your query or complaint promptly, please provide all relevant details of your query or complaint in writing.

We will investigate your query or complaint within a reasonable period of time depending on the complexity of the query or complaint. We will notify you of the outcome of our investigation.

13. Information collected via the website

ESA collects usage statistics or patterns obtained from tracking the level and range of interest in the DT Hub website in order to improve the DT Hub website.

Hot Jar

We use the tool Hot Jar to help analyse how you use the DT Hub website. Hot Jar generates de-identified information about how users interact with our website. Hot Jar will store this information.

Click Stream Data

When you use the DT Hub website, ESA collects the following information relating to your use of the website:

your server address;
your top-level domain name (for example, .com, .gov, .au, .edu, .net);
the time and date of your visit to the website;
the pages and documents you have accessed or viewed;
the number of video plays and percentage of video played; and
the type of browser you are using (for example, Google Chrome, Mozilla Firefox, Microsoft Edge).

This information may be used for purposes including statistical, reporting and website administration, maintenance and improvement purposes.

The DT Hub website may use ‘cookies’ from time to time. Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns. Cookies may be used on the DT Hub website to monitor web traffic; for example, the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on the DT Hub website.

Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access the DT Hub website or click through to the DT Hub website from a link in an email we send you, a cookie may be downloaded onto your computer’s hard drive.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however if you do this you may not be able to use the full functionality of the DT Hub website.

Meta Pixel

The DT Hub website also uses Meta Pixel to measure the effectiveness of advertising, understand user engagement and deliver relevant advertising on Meta platforms. These technologies may collect information about your interactions with the DT Hub website and link that information with your Meta account in accordance with Meta’s privacy practices.

Google Analytics

We use Google Analytics to help analyse how you use the DT Hub website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of the DT Hub website. Google will store this information.

If you do not want your visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.

Viostream

We use Viostream, a video platform service, to store and stream video. Viostream uses cookies to help the website analyse how users use the videos on the website. The information collected by Viostream relates to the use of the videos on the website and does not identify you personally. Viostream collects information regarding what videos are being watched, where the videos are being watched, what device is used to watch videos and how much of each video is watched. The information collected by Viostream is held in secure data centres in Australia and is only disclosed to ESA.

When using the DT Hub website, you consent to the processing of data about you by Google Inc. and Viostream in the manner and for the purposes set out above.

14. Marketing

You consent to us using your personal information for sending you information, including promotional material and surveys about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of direct mail or email.

If you do not want to receive marketing information from us, you can unsubscribe in any of the following ways:

clicking on the ‘Unsubscribe’ or subscription preferences link in a direct marketing email that you have received from us; or
contacting us using the contact details specified in paragraph 15.

15. Contact us

You can contact ESA by:

telephone: +61 3 9207 9600;
post: Post Office Box 177, Carlton South, Victoria, Australia 3053; or
email: [email protected]

16. Changes to this privacy policy

ESA may make changes to this privacy policy from time to time to take account of new laws and technology or changes to ESA’s operation and practices. Therefore, ESA recommends that you regularly check this privacy policy. You may obtain a paper copy of this privacy policy by contacting ESA via the contact details specified in paragraph 15.